We do allow cancellations 24 hours after initial purchase. After that point your order may be subject to a 25% labor fee depending on where we are in the building process of your order.

Returns must be done within 7 days of receiving order. Please let us know if you are returning an order BEFORE mailing it out.

Returns must be in the same condition. Returned orders may be subject to a 35% labor fee as most of our items are made to order.

Return shipping costs is the buyers responsibility.

We are located in CANADA! ( cool eh!)

We are not responsible for delays due to Canada post / USPS and or customs delays as we have no control over it. Customs can take anywhere from 3-7 business days. Usual travel time from start to finish is between 7-14 business days. Can be longer during holidays. Unless express shipping is purchased. 5-7 business days.

No refunds will be given for delayed orders by the postal system.
We will help with all we can to contact and track down orders if possible.

After 35 days from shipping date (for USA and CANADA) we will refund missing orders.
After 5 weeks ( for anywhere else) we will refund missing orders.

Strange looking box? Interesting packaging? Items are sometimes shipped with recycled and previously used boxes and packaging materials as often as possible. We try to be as green as possible. Boxes are often cut down to size. The packaging isn't pretty, but the items arrive quickly and in one piece safe and sound.

We are doing our best to keep green and cut down on waste.

All Canadian orders have a tracking number.
All orders OUTSIDE of Canada do not have a tracking number unless tracking is purchased.
If you would like tracking on your order please select that shipping option during check out.

Coupon codes must be used during checkout in order to receive the coupon use. We will not add it on after the sale is completed. Please contact prior to order finalized if there is any questions.

Sale prices will only be honoured for orders during the sale timeframe. Any orders before or after the sale , the price is as listed.

Oh no! Please contact right away so we can start the claim process with the postal service.

Please keep all packaging and the item. This will need to be sent back to us to process the claim.

We will provide a full refund once the broken item is back to us.

We shipping to the address provided on Etsy. Please ensure you have the correct address on your order. If your address is incorrect and you order is bounced back to us it is a reshipping fee of $15 to cover the reship.
We will not refund orders due to buyer address error.

If it our error we will reship with express at our cost.